

| O | Ongoing mentoring and/or formalized query tool training for business users |
| O | Report building development and assistance |
| O | Quality assurance and back-end database testing on behalf of business units |
| O | Strategic planning in data warehouse development and implementation |
| O | Skill set analysis, staffing adjustment recommendations and outside consultant networking as necessary |
| O | Deliverables accountability for database services vendors |
| O | Serving as client liaison with selected software vendors |
| O | ROI analyses and developing cost containment tactics |
| O | Establishing and monitoring report development budgets and timetables |
| O | Serving as corporate watchdog over promised IT deliverables |